Warranty Policy

At Modera Melbourne, we take great pride in the quality and craftsmanship of our fashion pieces. To ensure customer satisfaction, we offer a one-year limited warranty on all our products. This warranty is valid from the date of purchase and covers manufacturing and material defects under normal usage conditions.

1. What Is Covered?

✅ Manufacturing defects that affect the structure or functionality of the product.
✅ Material defects related to fabric, stitching, or hardware.
✅ Product functionality issues caused by faulty workmanship.

2. What Is Not Covered?

🚫 Normal wear and tear from regular use.
🚫 Damage due to misuse, abuse, accidents, or neglect.
🚫 Failure to follow the product’s care and usage instructions.
🚫 Cosmetic damage (e.g., scratches, fading, stains, or discoloration).
🚫 Unauthorised repairs or modifications that alter the original condition of the product.

3. How to Make a Warranty Claim

If you believe your product has a defect covered under our warranty, please follow these steps:

📩 Step 1: Contact our customer support team at Support@modera-melbourne.com with the following details:

  • Order number
  • Detailed description of the issue
  • Clear photos of the defective product (if applicable)

🔍 Step 2: Our team will review your claim and respond within 7 business days.

🔄 Step 3: If your product is covered under warranty, we will offer:

  • A repair (if feasible), or
  • A replacement, or
  • A refund, depending on the nature of the defect.

4. Exceptions & Limitations

  • The warranty is non-transferable and applies only to the original purchaser.
  • This warranty does not cover damages resulting from improper use, mishandling, or external factors.
  • Warranty terms may vary by country, in accordance with local consumer protection laws.
  • If you are unsure whether your issue is covered under warranty, feel free to reach out for assistance.

5. Customer Support

For warranty-related inquiries, please contact us at:

For further assistance, visit our Contact Page or check our Frequently Asked Questions (FAQ) section.

6. Business Hours

🕘 Monday to Friday: 09:00 - 17:00
🕙 Saturday: 10:00 - 16:00
⏳ Sunday: Closed

7. Company Information

🏢 Company Name: Revado Store
📜 Business Number: 92300545
📍 Business Address: Brouwersgilde 25, Houten, Utrecht, 3994 CK, Netherlands (Please note: This is not a visiting or return address.)

📧 Email: Support@modera-melbourne.com

📞 Phone: +61 480 008 094

For quick answers, visit our Contact Page to get in touch with us directly. Don't forget to check out our Frequently Asked Questions (FAQ) page first.

Thank you for shopping with Modera Melbourne! Your trust in our brand means everything to us. 💙